Frequently asked questions

Choose a unit from the available listings and select “Start an application”. You will create an account so you can track your application and upload documents. You will need your current address, employment details and approximate income.

Any fee is stated on the application itself before you submit it, and is itemised as a charge in your account. If no fee is shown, none is charged.

Your application moves to review and you can follow its status in the applicant portal. If we need further information, we will ask for it specifically, in writing, and give you a date to respond by.

Screening, where used, is carried out only with your written consent and through a consumer reporting agency. If a decision is made based on a consumer report, you are entitled to a copy of that report and to dispute its accuracy. Our screening and adverse-action process is being finalised with counsel and will be published here before it is used.

Payment arrangements are handled directly with the office according to the applicable lease. Your portal shows every charge and every payment once the office has recorded it. Online payment is not available on this site.

Autopay is not available. Rent is arranged with the office according to the applicable lease, and we never start an automatic collection for you.

Use “Maintenance” in your tenant portal. You can describe the problem, say whether we may enter the unit, and follow the request through to completion. For emergencies, use the emergency number on your lease.

Your deposit is held as a separate liability and is not spent as income. Your portal shows the amount held, and any deduction is itemised with a reason. Alabama law governs how and when a deposit must be returned; our process is being reviewed by counsel and the applicable timelines will be published here.